Non Voice Process

It implies backend support, which consists of back office work. Being run at the background, the workforce does not interact with potential clients or customers directly unlike voice processes. Rather, they approach them through emails, messages or other online methods. It basically involves computer work to carry out payroll services or data analysis. Besides, the one with computer literacy creates reports, prepare spreadsheets of daily sales and making data entry work, particularly in the software, such as MS Word or MS Excel. Also, they should focus on quality and seamless experience.   

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